Do you realize the full potential of your customer service? Do you make the most of the various channels? And do you offer the right ones? Does your organization make the most of the customer service function?
Service Calibration is our tried and tested concept for analysis and optimization. Through four steps, we arrive at concrete improvement measures that ensure a positive business case. We provide a task force of experienced consultants who, with a "trained eye", reach a conclusion after a few days.
Many organizations do not manage their knowledge. Where do you store your knowledge? Who knows what? How is business critical knowledge retained? Who holds the answers that customer service needs?
Spitze's experts help you get control of the organization's knowledge through best practice knowledge management with focus on establishing an effective knowledge organization, a structured overview of sources and types of knowledge, and developing knowledge aimed at the service or use situation.
Do you get inquiries on the optimal channels? Is a chatbot a good idea for you and how should it work?
A channel strategy helps you determine how customers should approach you and how to best approach customers. Spitze's experts help you get the right mix of channels and support your overall business strategy with the right technologies and service level.
Data-driven analysis for digital optimisation of internal processes and impact evaluation of technologies in the public sector.